The Users page allows you to manage users in the currently selected organization. It also allows you to invite new users to the organization and manage outstanding invitations.

By default, only users with the ADMIN role can access the page.

The Users page contains two tabs, Users and Invitations. These are described below. The currently selected organization is displayed at the top of the page, along with an edit icon which allows you to modify its name.

Users Tab

The Users tab list all of the users in the current organization. You can edit their roles, edit the groups they are members of, or remove them from the organization using the action icons on the right of the page.

You can invite new users to the organization using the “Invite user” button in the upper right of the page.

Accounts with the Free service plan are limited to a maximum or three users in an organization.

Invitations Tab

The Invitations tab allows you to see and manage outstanding invitations.

Adding a new user by sending an invitation email

You can add a new user by sending an invitation email. Take the following steps to add a new user.

  1. On the Users page, click Invite user +.

  2. In the invite user pane, enter the first name, last name, email address, user groups, and roles of the person to add.

    See also

    See the following topics for details about user groups and roles:

    Click Send.

  3. The email recipient will receive an invitation message which includes instructions to sign up for or sign in to CloudCasa. This invitation is good for 7 days.

    Until the recipient completes the instructions, you will see the invitation status in the Invitations tab. In this page, you can also resend the invitation email or withdraw the invitation.

  4. The recipient receives an invitation email. When they sign in to CloudCasa with their email address, they will be prompted to accept or reject the invitation. If they click Accept, they can switch to your organization.

Once a recipient accepts an invitation, you will see them listed under the Users tab.


Ensure that the email client of the recipient allows messages from and does not store messages from CloudCasa in a junk email folder. If the recipient fails to receive the invitation email, you can click Resend next to the invitation item to resend it.

Cancelling an invitation

You can withdraw an invitation that has been sent by clicking Cancel on the appropriate line under the Invitations tab.

When cancelling an invitation, CloudCasa will send a message to the email address in the invitation. The email subject will be “Your invitation to join an organization in CloudCasa has been canceled”.