Collecting HAR files from browsers

Summary

CloudCasa Support may sometimes ask you to collect HAR logs from the browser where CloudCasa UI is running. HAR logs capture the REST requests and responses between UI and back-end and are very useful in debugging certain problems. The exact steps for collecting HAR logs vary between browsers.

Follow the steps corresponding to the browser that you are using to run CloudCasa UI. If your browser is not listed here and you need help, please contact CloudCasa Support.

Note

On macOS, use Cmd + Option + I instead of Ctrl + Shift + I to open Developer Tools.

Warning

HAR files may contain sensitive information such as session cookies, authentication tokens, and data displayed in the UI. Share HAR files only with CloudCasa Support through the support channel, and consider signing out of CloudCasa after collecting the file to invalidate the session.

Google Chrome

  1. Open Chrome and go to the page where the issue occurs.

  2. Press F12 or Ctrl + Shift + I to open Developer Tools.

  3. Select the Network tab.

  4. Make sure network recording is enabled. The recording button in the upper-left should be red.

  5. Enable Preserve log. This is important if reproducing the problem involves redirects, login, or moving between pages.

  6. Optional but recommended: click Clear (⊘) to remove existing network entries.

  7. Reproduce the issue.

  8. After the issue occurs, stay on the Network tab.

  9. Click the Export HAR (download) icon. By default, this exports a sanitized HAR file that excludes cookies and authorization headers. Use Export HAR (with sensitive data) only if CloudCasa Support asks for it.

  10. Save the .har file and provide it to CloudCasa Support.

Microsoft Edge

  1. Open Edge and navigate to the affected page.

  2. Press F12 or Ctrl + Shift + I to open Developer Tools.

  3. Select the Network tab. If it is not visible, click the More tools (+) icon on the tab bar and select Network.

  4. Verify that recording is enabled (red recording button).

  5. Enable Preserve log.

  6. Clear existing network requests using the Clear (⊘) button.

  7. Reproduce the issue.

  8. Once the issue occurs, return to the Network tab.

  9. Click the Export HAR (download) icon, or right-click the request list and select Save all as HAR (sanitized). Use Save all as HAR (with sensitive data) only if CloudCasa Support asks for it.

  10. Save the .har file and provide it to CloudCasa Support.

Mozilla Firefox

  1. Open Firefox and navigate to the affected page.

  2. Press F12 or Ctrl + Shift + I to open Developer Tools.

  3. Select the Network tab.

  4. Click the gear (settings) icon and enable Persist Logs if the issue involves page navigation, redirects, or login.

  5. Clear existing requests using the trash (clear) button.

  6. Reproduce the issue.

  7. After the issue occurs, stay on the Network tab.

  8. Click the gear (settings) icon and select Save All As HAR, or right-click the request list and select Save All As HAR.

  9. Save the .har file and provide it to CloudCasa Support.